Frequently Asked Questions
Everything you need to know before your next adventure.
How long does shipping take for winter gear?
Standard shipping typically takes 3-5 business days. During peak winter season, please allow up to 7 business days for delivery due to high demand.
What is your return policy for apparel?
We offer a 30-day return policy on all unworn items with original tags attached. Please note that for hygiene reasons, base layers cannot be returned once opened.
Do you offer international shipping?
Yes, Snow Lab ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your products covered by a warranty?
Most of our hardware, including skis and snowboards, comes with a 1-year manufacturer warranty against defects. Please check the specific product page for details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.